Refunds

Last updated 23 September 2026 · a draft, to be checked before launch

The demo lets you try nearly all of it first. For the rest, the refund is the trial: buy it, use it properly for a fortnight, and if it isn't for you, write to us and we will give you your money back.

The short version

Fourteen days, no argument, no explanation needed. Write to support@songling.app from the address you bought with, say you would like a refund, and we will start it. You do not have to justify it and we will not try to talk you out of it — though if something specific went wrong we would genuinely like to know, because that is how it gets fixed.

Your legal right to cancel

In the United Kingdom and the European Union, a consumer buying digital content normally has fourteen days to change their mind. Because Songling is downloaded straight away, the checkout asks you to agree to that immediate delivery, and agreeing gives up the automatic right to cancel once the download has begun. That is how the law works there for anything downloadable, and it is why we offer the fourteen days above anyway, to everyone, wherever they live — it is our promise rather than a rule we are obliged to follow.

Separately, and regardless of any time limit: if Songling is faulty, not as described, or not of acceptable quality, the law where you live gives you a right to a repair, a replacement or a refund — the Consumer Guarantees Act in New Zealand, and an equivalent almost everywhere else. Nothing on this page limits any of that.

How it works

• Write to support@songling.app.
• We reply within two working days, usually the same day.
• The money goes back to the card or account you paid with. How long it takes to appear is your bank's business rather than ours — usually a few days, sometimes up to ten.
• Your licence key stops working, and Songling returns to its free state. Any music you made with it is still yours, and still opens — see the licence.

After fourteen days

Ask anyway. If Songling has not worked properly for you, or something we said about it turned out not to be true, we would rather refund you than keep money you are not happy about. We are a small company and we would like people to speak well of us.

What we will not do is refund the same person for the same product over and over. Beyond that there is no list of conditions.

Before you ask, if you would

If the problem is that Songling will not run, or your DAW cannot see it, that is usually a five-minute fix and the help page has it. And in Settings › About there is a button that saves a description of your setup — sending us that usually tells us the answer immediately. Neither is a condition of a refund. It is just that a fixed problem is better than a refunded one, for both of us.

Who you are buying from

Songling is made by Pyrokinesis Ltd, registered in New Zealand. Payments are handled by our payment provider, who is the seller of record for the transaction and handles the tax. Their terms apply to the payment itself; this page is our promise to you on top of that, and where ours is more generous, ours is the one we will keep.